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We're Hiring - General Manager

General Manager at Alphabetti Theatre

Title of post: General Manager

Hours: Standard 40 hours, with regular evening and weekend work

Salary: £19,000 per annum

Holiday entitlement: 30 days per annum (including public holidays)

Benefits: 30% discount on food/drink in the Alphabetti Bar & complimentary tickets to productions at the venue.

Contract: Initial 1 year contract (with intention to extend) subject to a month probationary period

Start: 1st May 2019

Application process:

  • CV and covering letter as to why you’d like to work at Alphabetti to be sent to  by 12thApril 2019 at 6pm to: Please use email subject – [General Manager] – [applicant name]
  • By Tuesday 16th April applicants will be notified via email if we would like to invite them for an interview, with interviews that week
  • Applicant selected by 26th April 2019.
  • Start 1stMay 2019

About Alphabetti Theatre

Alphabetti Theatre is an award winning, artist led 75-seater theatre located in the Newcastle upon Tyne city centre. We are a registered Charity with an additional trading arm as well as the venue our building consists of: a bar / café space, rehearsal room, prop and costume workshop and 4 artist studios. We are the only dedicated studio theatre in the region. We strive to sustain a socio-economically accessible venue believing that great art should be for everyone not just those who can afford it. Running a unique and progressive ticketing policy, the majority of our tickets are part of our ‘Pay What You Feel’ scheme (meaning that audiences members pay what they are able to afford) the remaining tickets are £10 or under.

Alphabetti create, produce and programme new original work from across the performing arts. Alphabetti is a safe and welcoming space for the community and provides a platform for artists and audiences to experiment, evolve and discover excellence. We create and present high quality performances that are accessible, relatable and challenging. We operate as a meeting ground, hosting regular community group events and talks, and our bar/café space is a safe space for people to gather. We continue ensure our work makes connections with underrepresented or disadvantaged groups; regularly developing projects and collaborations with these individuals.

The company and venue was founded and built out of necessity in 2012 in response to a lack of opportunities for emerging and early-career artists in the North East; whilst providing a space for non-theatre going audiences to enjoy arts and culture. Embracing a DIY ethos the venue has been built by artists and volunteers our limited resources are focussed on the people that engage with us – audiences and artists. This has led to a removal of the pretentiousness that may be found unintentionally in other arts and culture venues.

On average yearly, we work with 1000 artists; welcome 9000 audience members and hosting a minimum of 240 performances including 2/3 festivals.

Job Description

The General Manager provides the glue which holds together a beautifully diverse mixture of people, projects and priorities. The General Manager will manage our people and our day-to-day operations – with a main focus on the bar and café space however role will also including managing private events, studio holders, rehearsal room bookings and general company administration. You will be responsible for the profitable development of these areas, maximising return on investment. The role involves bar shift work (three evenings per week). The post holder will recognise and value all that makes Alphabetti Theatre one of the most ambitious and exciting producing and receiving houses in the region.

You will have line management responsibility for the general assistants and caretaker/cleaner.

The role will include but not exclusive to:


  • Oversee the maintenance of all venue equipment and facilities taking responsibility for any damages and ensuring replacements and repairs are conducted as and when required
  • Ensure that the venue is always clean and tidy
  • Take responsibility for stock control, including ordering, acceptance and maintenance of stock
  • Raise and pay invoices in a timely manner for stock, rehearsal room & office hires.
  • Work with the Executive Producer to ensure implement and undertake effective box office, front of house and cashing up procedures for these.


  • Manage and implement the rota ensuring appropriate cover across the entire venue dependent on activity
  • Take responsibility for inducting, training and developing staff and volunteers to ensure they meet the high standards Alphabetti Theatre requires and their full potential
  • Monitor progress against clear objectives for each individual member of staff, through regular appraisals
  • Empower staff with awareness of targets and the ‘bigger picture’
  • Ensure that all staff deliver excellent customer service
  • Encourage and act upon customer comments and complaints to improve the theatre’s customer care, in conjunction with the Artistic/Executive Director.
  • Ensure all the staffs are suitably trained in all aspects of customer care, health and safety, licensing authority regulations and fire evacuation procedures.
  • Work closely with the rest of the creative team to ensure the theatre and all events operate smoothly and efficiently and in accordance with the companies policies.
  • Hosting ‘Meet and Greets’ with in-house and visiting companies


  • Oversee bar service, ensuring excellent and efficient service
  • Be the venue license holder
  • Ensure the bar area is clean and tidy
  • Create and implement effective cashing up procedures
  • Create and implement a thorough working procedures
  • Research new stock ideas keeping up to date with popular food and beverage trends, occasionally creating theme to the longer run productions.


  • Manage rehearsal room bookings, including following up on enquiries, arranging quotes, sending confirmation and raising invoices
  • Work closely with the Communications Officer to develop effective advertisements around the rehearsal space and venue hire offers
  • Manage any private hires for parties with the artistic / executive director.


  • Attend weekly Company meetings and Operations meetings
  • Order office stationery and other ad hoc office purchases as and when required

Person Attributes required for the role


  • At least 3 years’ experience of supervisor or higher in a busy bar environment with knowledge of food service
  • Excellent customer service skills
  • Experience in managing cash and budgets
  • Ability to work effectively under pressure
  • Good organisational skills and the ability to manage resources effectively.
  • Ability to work alone, show initiative and take ownership, or as a member of a team.
  • A positive, proactive and flexible approach.
  • Excellent verbal communication and interpersonal skills with the confidence to represent Alphabetti Theatre externally.
  • Like dogs.
  • Passion for & interest in the arts, especially theatre.


  • Hygiene certificate
  • First Aid Certificate
  • Personal license
  • Driving license
  • Lateral thinker
  • Likes babies

This is not a job for the faint-hearted, however it will be extremely rewarding. Alphabetti is about to go through another burst of growth; we want someone who has the capacity to hit the ground running and can grow with us through our next phase.

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